I purchased a very expensive jewelry chest from Jewelry-Chests.com, Russell Pool Fine Woodworking and gave it to my wife for Christmas 2011.The chest cost $495.00 so we expected it to be very high quality.
After a short period of time, the lid broke off. It came unglued, separated, it just came apart. I contacted Russell Pool and he said that his box would never break like that. He said that we must have slammed the lid or dropped the box, which did not happen.
The customer service was very bad. Then Russell Pool sent another email and said he was certain that the box had been dropped, implying that we were not telling him the truth. After he said these things to us, I did not trust him to make repairs (more$$). He also said that the 10 day return period had expired and he would not give us a refund.
The box was supposed to have a lifetime guanantee. That is a joke.
I consulted with a local craftsman about repairs and he said the glue joints were very poorly done.The BBB was no help because they said the 10 day return period had expired.